filez Aidin - Careers - Director of Client Success

Director of Client Success

REMOTE W/IN U.S. FULL TIME

We are looking for an innovative self-starter with outstanding relationship management talent to join our team as the Director of Client Success. You will drive operational strategy and be responsible for customer satisfaction and client retention.

This role will report to the Chief Operating Officer. Extensive healthcare experience required.


What are you responsible for?
- Develop & guide post-sales implementation processes and tools across health systems with a focus on scalability; drive adoption and ensure retention of clients
- Develop strategic relationships with health system stakeholders to ensure trust and collaboration
- Collect and analyze data to guide operational strategies
- Manage an Aidin Operations Associate by providing vision, planning and prioritization as well as delegating and assigning projects, duties, objectives
- Lead, consult and innovate a robust Customer Support program that delights users
- Partner with key Aidin leaders (sales, product, technology) to drive innovation and value for Aidin clients – including product innovation and feature rollouts
- Travel to meet with clients, as necessary


The ideal candidate for this role will be:
- A self starter with attention to detail and willingness to work in a fast-paced environment
- An innovator who is not afraid to create structure and scale
- Passionate for creating sustainable processes that drive client satisfaction every time
- Experienced in working to establish a credible presence with healthcare prospects and customers; client facing, gathering feedback from the market and articulating the product vision
- Comfortable with innovative technology and positively impacting patient outcomes


What you can expect from us?
- An open-minded, collaborative culture where the entire team is committed to yours and the company’s success
- A dynamic, fast-paced environment where you will be challenged
- Flexibility and great benefits