St. Luke’s was striving to improve inpatient bed capacity across its network. A primary objective was to improve patient care and increase bed capacity through better management of ALOS (average length of stay). They partnered with Aidin for an enhanced case management platform and referral management solution to empower them with the type of data that would enable them to optimize PAC transitions, reduce their ALOS, and increase the bed capacity in their network of hospitals.

Five OSUMC hospitals sought to improve their post-acute care (PAC) discharge process and wanted a system that could offer what their current referral tool could not: the ability to track and assess quality measures, the management of referrals across the care spectrum (e.g. inpatient and outpatient settings), and the flexibility to accommodate diverse patient populations as their services grew.

EEH wanted to improve patient transfers to post-acute care facilities, but their ability to offer patients the best provider options were limited. COVID-19 had exacerbated these issues, because providers were managing overwhelming patient volumes as well. It became clear to EEH that to weather this pandemic, it was more critical than ever to have access to more provider options for their patients.